In an effort to be as green as possible, we recycle and reuse shipping boxes as well as utilize EcoEnclose polymailers, which are biodegrable and compostable.

USA orders over $25 qualify for FREE shipping to anywhere in the USA (military bases included).

Standard Shipping (FREE with orders over $25)

• Orders may be shipped via USPS 1st Class, Parcel Post, UPS, FedEx Smart Post*, or FedEx depending on weight of item.
• Once orders ship, estimated delivery is between 3 - 10 business in the continental US
• Once orders ship, estimated delivery to Alaska, Hawaii and Military addresses can be up to 6 weeks, unless Priority Mail is selected.

Expedited Shipping (Discounted Rates Vary)

• Orders will be shipped via UPS, FedEx or USPS Priority Mail.
• Once order ships, the estimated delivery time is 2 - 4 days depending on the destination.

*FedEx Smart Post is a new delivery option that utilizes the efficiencies of both the USPS and FedEx. The package is processed through the ground transportation system of FedEx, but is then delivered to its final destination by the USPS. You are able to track your package on www.fedex.com.

International Shipping

We will ship to virtually any address internationally; however, there are some specific brands that cannot be shipped internationally. We ship via FedEx or United States Postal Service International.

You will be charged discounted shipping charges at check out based on the weight of the purchase and have several delivery speed options. We do insure all international packages against loss or damage at no additional charge.

Tracking #s are not available for International shipments, instead you will receive a customs #.

You are responsible for all duty and customs fees in your country of residence. These are not included in our shipping quote!

Shipping Times

Packages are typically shipped out within 1-2 business days (M - F) following receipt of the order. We will contact you if there are any issues with your order. You will receive a shipping confirmation by email once your package has shipped.

Remember that USPS Delivery Confirmation is NOT a tracking # and the USPS quite often only scans the package once it has been delivered. The USPS site may have limited information, if any, about your package. The USPS just has not scanned it into the mail stream - and may not until they deliver it to you, as they are not required to scan it until they deliver it.

If you have questions about your order, or when it was shipped, please email us and we will do our best to help you locate it.

However, once your package has been shipped, we are not responsible for it. PLEASE purchase insurance, as we are NOT responsible for damaged, lost or misdirected packages. We cannot guarantee how quickly the USPS/FedEx will deliver your package to you.

Out of Stock/Backorders

We make every effort to keep an accurate online inventory of our store. However, occasionally an item may oversell due to a walk-in customer or phone order. When this occurs, a substitution may be made if items are very similar, or we may contact you by phone/email to allow you to make a substitution. If a substitution is not available, we may cancel or backorder the out of stock item and ship the remainder of your package. Your backordered item will be shipped out as soon as possible at no additional shipping cost to you.

Refused Packages/Insufficient Address

Items that are refused, "returned to sender" or lack sufficient address information to be delivered (unless our error), will be processed like a return, including any restocking fees and applicable shipping costs.

Order Changes and Cancellations

Due to our fullfillment process, we are unable to make changes or cancel orders once they have been placed. If you need to make changes, please contact us. If your order has not entered the shipping process, we will try to help! If we are unable to adjust your order, you are welcome to return any items that you do not want per our above return policies. If we are able to cancel your order, a 5% restocking fee will be applied.

Defective Items

Although both the manufacturer and our shipping staff attempt to check each item for any defects, occasionally items may have a defect. Defective products are usually exchanged or repaired direct by the product manufacturer. If you are not sure how to contact the manufacturer of the product you purchased, please email us.

30 Day USE YOUR CARRIER Return Program

Once you receive your baby carrier, try it out - use it - wear it - love it - or send it back! New carriers still in packaging that fall within the 30 day returns period should follow normal return instructions.

1. Obtain an RMA # and write the RMA # of the outside of the package. Packages received without an RMA # clearly written on the outside will be returned to sender.
2. Return the carrier with insurance and/or delivery confirmation per RMA instructions. We are NOT responsible for lost of misdirected returns and no credit will be given.
3. Carriers must be received back within 30 days of receipt.
4. Returned carriers will be given store credit based on the condition of the carrier when we receive it. The better the condition of the carrier, the original box and instructions, the greater your store credit. Please send back as much as you can.
5. We are not able to reimburse shipping costs. Additionally, the value of any freebies received as a result of the carrier purchase will be deducted from the credit given.
6. Valid on carriers only. Not valid on accessories.

updated 5/11