Shipping

US orders qualify for FREE shipping to anywhere in the US (military bases included).

Standard Shipping (FREE)

• Orders may be shipped via USPS 1st Class, Parcel Post, FedEx Smart Post*, or FedEx depending on weight of item.
• Estimated delivery up to 10 business in the continental US
• Estimated delivery to Alaska, Hawaii and Miliatry addresses can be up to 6 weeks.

Expedited Shipping (Discounted Rates Vary)

• Orders will be shipped via FedEx or USPS Priority Mail.
• Estimated delivery is 2 - 4 days depending on the destination.

*FedEx Smart Post is a new delivery option that utilizes the efficiencies of both the USPS and FedEx. The package is processed through the ground transportation system of FedEx, but is then delivered to its final destination by the USPS. You are able to track your package on www.fedex.com.

Some laundry items are extremely expensive to ship. Since we would like to continue to offer several varieties of these, we have implemented a shipping handling charge that will be attached to these purchases. The handling fee may be waived on certain prodcuts if certain minimums are met.

International Shipping.

We will ship to any virtually address internationally. We ship via USPS 1st Class International for all foreign shipments less than 4 lbs. International packages over 4 lbs. must be sent via USPS Priority Mail International.

Tracking #s are not available for International shipments, instead you will receive a customs #. All international packages are insured against loss or damage.

We are now shipping FREE 1st Class International to Canada on orders over $75. Packages over 4 lbs. cannot be shipped 1st Class international (this would include prefolds & detergents - most all weigh more than that!) - we will contact you if there is additional shipping costs.

Shipping estimates are online, but you will be charged actual shipping once your package has been weighed. Please email us at info@momsmilkboutique.com for a shipping quote if your country is not listed.

Shipping Times

Packages are typically shipped out within 1-2 business days (M - F) following receipt of the order. We will contact you if there are any issues with your order. You will receive a shipping confirmation by email once your package has shipped. 

Remember that USPS Delivery Confirmation is NOT a tracking # and the USPS quite often only scans the package once it has been delivered.  The USPS site may have limited information, if any, about your package.  The USPS just has not scanned it into the mailstream - and may not until they deliver it to you, as they are not required to scan it until they deliver it.

If you have questions about your order, or when it was shipped, please email us and we will do our best to help you locate it.

However, once your package has been shipped, we are not responsible for it. PLEASE purchase insurance, as we are NOT  responsible for damaged, lost or misdirected packages. We cannot guarantee how quickly the USPS/FedEx will deliver your package to you. 

Out of Stock/Backorders

We make every effort to keep an accurate online inventory of our store. However, occasionally an item may oversell due to a walk-in customer or phone order. When this occurs, a substitution may be made if items are very similar, or we may contact you by phone/email to allow you to make a substitution.  If a substitution is not available, we may cancel or backorder the out of stock item and ship the remainder of your package. Your backordered item will be shipped out as soon as possible at no additional shipping cost to you.

Returns & Exchanges

If you find an item to be of the wrong size or color or are unhappy with your purchase for any other reason, we accept returns on new, unused, unwashed, still in package merchandise within 30 days from the date of purchase.

In order to process a return, you must obtain an RMA number from abbie@momsmilkboutique.com prior to return. Items received without an RMA number clearly written on the outside of the package will not be accepted, and the package will be returned to sender. 

REFUNDS: If you would like a refund for your return, all returns will be charged a 5% restocking fee. Shipping costs are not refunded. In addition, if you received free shipping, the original shipping costs that we incurred will also be deducted from your refund. Additionally, if not returned with your order, the retail value of all FREEBIES you received will be deducted from your final return amount. If due to your return, any discounts are no longer appicable to your order, the discount will be deducted from your refund. Due to the nature of our merchandise, returns on used merchandise will not be accepted.

STORE CREDIT: If you would like store credit for your return, your store credit will be issued in the form of a gift certificate and will be valid for 1 year from the date of issuance. Shipping costs will not be refunded. If you received free shipping, the original shipping costs that we incurred will be deducted from your store credit refund. Due to the nature of our merchandise, returns on used merchandise will not be accepted. There is no restocking fee for items returned for store credit.

All clearance, seconds, imperfects and used items sales are *FINAL SALE*.

Order Changes and Cancellations

Due to our fullfilment process, we are unable to make changes or cancel orders once they have been placed. If you need to make changes, please contact us. If your order has not entered the shipping process, we will try to help! If we are unable to adjust your order, you are welcome to return any items that you do not want per our above return policies. If we are able to cancel your order, a 5% restocking fee will be applied.

Defective Items

Although both the manufacturer and our shipping staff attempt to check each item for any defects, occassionally items may have a defect. Defective products are usually exchanged or repaired direct by the product manufacturer. If you are not sure how to contact the manufacturer of the product you purchased, please email us.

updated 8/09