Defective Items

Although both the manufacturer and our shipping staff attempt to check each item for any defects, occasionally items may have a defect. Defective products are usually exchanged or repaired direct by the product manufacturer. If you are not sure how to contact the manufacturer of the product you purchased, please email us.

Sales/Special Discounts/Special Promotions

Sales, special discounts and special promotions are not able to be combined with each other for a single purchase. Coupons, including referral coupons, may not be used on sale or clearance merchandise.

Order Changes and Cancellations

Due to our fullfillment process, we are unable to make changes or cancel orders once they have been placed. If you need to make changes, please contact us. If your order has not entered the shipping process, we will try to help! If we are unable to adjust your order, you are welcome to return any items that you do not want per our above return policies. If we are able to cancel your order, a 5% restocking fee will be applied.

Returns & Exchanges

If you find an item to be of the wrong size or color or are unhappy with your purchase for any other reason, we will happily accept returns on new, unused, unwashed, still in package merchandise within 30 days from the date of purchase. For hygienic reasons, we CANNOT accept returns on women's underwear (bras are not considered underwear).

In order to process a return, please login to you account and open an RMA. We will then contact you with RMA information. Items received without an RMA number clearly written on the outside of the package will not be accepted, and the package will be returned to sender.

STORE CREDIT: If you would like store credit for your return, your store credit will be issued in the form of a gift certificate and will be valid for 1 year from the date of issuance. Shipping costs will not be refunded. Additionally, if not returned with your order, the retail value of all FREEBIES you received will be deducted from your final store credit amount. Due to the nature of our merchandise, returns on used merchandise will not be accepted. There is no restocking fee for items returned for store credit.

REFUNDS: If you would like a refund for your return, all returns will be charged a 10% restocking fee. Shipping costs are not refunded. If not returned with your order, the retail value of all FREEBIES you received will be deducted from your final return amount. If due to your return, any discounts are no longer applicable to your order, the discount will be deducted from your refund. Due to the nature of our merchandise, returns on used merchandise will not be accepted.

ALL CLEARANCE, SECONDS, IMPERFECTS, and USED ITEMS ARE *FINAL SALE*. No exceptions.

30 Day USE YOUR CARRIER Return Program

Once you receive your baby carrier, try it out - use it - wear it - love it - or send it back! New carriers still in packaging that fall within the 30 day returns period should follow normal return instructions.

1. Obtain an RMA # and write the RMA # of the outside of the package. Packages received without an RMA # clearly written on the outside will be returned to sender.
2. Return the carrier with insurance and/or delivery confirmation per RMA instructions. We are NOT responsible for lost of misdirected returns and no credit will be given.
3. Carriers must be received back within 30 days of receipt.
4. Returned carriers will be given store credit based on the condition of the carrier when we receive it. The better the condition of the carrier, the original box and instructions, the greater your store credit. Please send back as much as you can.
5. We are not able to reimburse shipping costs. Additionally, the value of any freebies received as a result of the carrier purchase will be deducted from the credit given.
6. Valid on carriers only. Not valid on accessories.

Gift Registry

We think that babies are wonderful blessings! To help celebrate the new arrival, all gift registry purchases made by friends and family earn the new family 10% of each registry purchase back in store credit to help with unforeseen needs and future purchases after the shower is over and the baby has arrived. However, in order for purchase to qualify for this offer, they may not be made using any other coupons, discounts, or other specials (except the current free shipping special). Just email abbie@momsmilkboutique.com once you have your baby and are ready for the store credit and we will email your final credit to you!! NOTE: Orders made by you off of your registry will not qualify for the 10% back.

Out of Stock/Backorders

We make every effort to keep an accurate online inventory of our store. However, occasionally an item may oversell due to a walk-in customer or phone order. When this occurs, a substitution may be made if items are very similar, or we may contact you by phone/email to allow you to make a substitution. If a substitution is not available, we may cancel or backorder the out of stock item and ship the remainder of your package. Your backordered item will be shipped out as soon as possible at no additional shipping cost to you.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Mom's Milk Boutique reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card/paypal account charged. If your credit card/paypal has already been charged for the purchase and your order is cancelled, Mom's Milk Boutique will issue a credit to your credit card/paypal account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Mom's Milk Boutique's Return Policy.

updated 12/10.