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Returns

Returns & Exchanges

If you find an item to be of the wrong size or color or are unhappy with your purchase for any other reason, we will happily accept returns on new, unused, unwashed, still in package merchandise within 30 days from the date of purchase.

Layaway Returns: We will accept returns on layaways for STORE CREDIT ONLY from 30 days from the date of payoff. Please contact us via email to arrange a return.

For hygienic reasons, we CANNOT accept returns on women's underwear (bras are not considered underwear) or on any menstrual care items.

In order to make a return, please CLICK HERE TO MAKE A RETURN.

STORE CREDIT: If you would like store credit for your return, your store credit will be issued in the form of a gift certificate and will be valid for 1 year from the date of issuance. Shipping costs will not be refunded. Additionally, if not returned with your order, the retail value of all FREEBIES you received will be deducted from your final store credit amount. Due to the nature of our merchandise, returns on used merchandise will not be accepted. There is no restocking fee for items returned for store credit.

REFUNDS: If you would like a refund for your return, all returns will be charged a 10% restocking fee. Shipping costs are not refunded. If not returned with your order, the retail value of all FREEBIES you received will be deducted from your final return amount. If due to your return, any discounts are no longer applicable to your order, the discount will be deducted from your refund. Due to the nature of our merchandise, returns on used merchandise will not be accepted.

ALL CLEARANCE, SECONDS, IMPERFECTS, and USED ITEMS ARE *FINAL SALE*. No exceptions.

Received the Wrong Item / Missing Items 

We do our best to double check packages before they ship, but occasionally we do make a mistake. We are sorry! If you have received the wrong item or are missing any items, you have 14 days from the day of receipt to email us so that we can correct the issue for you. If the error is our fault, we will provide you a postage paid label to return incorrect items and reship the correct items.

30 Day USE YOUR CARRIER Return Program

Because we truly believe in baby wearing, and we know how hard it is to choose a carrier from a picture, we have a special 30 day USE YOUR CARRIER Return Program on all NEW baby carriers!

Once you receive your carrier, you have 30 days to try it out and see if it is right for you. If it isn't, you can send it back and we will calculate a store credit based on the condition of the returned carrier (shipping costs will not be reimbursed).

Once you receive your baby carrier, try it out - use it - wear it - love it - or send it back! New carriers that are still in packaging that fall within the 30 day returns period should returned to us follow normal return instructions above.

In order to make a return, please CLICK HERE TO MAKE A RETURN 

  1. Obtain an RMA # and write the RMA # of the outside of the package. Packages received without an RMA # clearly written on the outside will be returned to sender.
  2. Return the carrier with insurance and/or delivery confirmation per RMA instructions. We are NOT responsible for lost of misdirected returns and no credit will be given.
  3. Carriers must be received back within 30 days of receipt.
  4. Returned carriers will be given store credit based on the condition of the carrier when we receive it. The better the condition of the carrier, the original box and instructions, the greater your store credit. Please send back as much as you can.