Shipping – Mom's Milk Boutique
Store Hours Mon - Fri 12 - 6 pm
Saturday 1 - 5 pm
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1-855-2-ASKMMB
Free Shipping
orders $35+ in USA

Shipping

Free shipping on orders over $35

USA orders over $35 qualify for FREE shipping to anywhere in the Continental USA (military bases included).  Shipping is also free to Alaska and Hawaii on orders over $35 that are under 3 pounds in weight - orders over 3 pounds will be charged actual shipping to the destination in Alaska and Hawaii.

Standard Shipping:

  • Instock orders are typically shipped within 1-2 business days from the date of order. Saturday/Sunday are not business days.
  • Orders may be shipped via USPS 1st Class, Parcel Post, UPS, FedEx Smart Post*, or FedEx depending on weight of item.
  • Once orders ship, estimated delivery is between 3 - 10 business days in the continental US
  • Once orders ship, estimated delivery to Alaska, Hawaii and Military addresses can be up to 6 weeks, unless Priority Mail is selected.

Expedited Shipping (Discounted Rates Vary)

  • Instock orders are typically shipped within 1-2 business days from the date of order. Saturday/Sunday are not business days.
  • Orders will be shipped via UPS, FedEx or USPS Priority Mail.
  • Once order ships, the estimated delivery time is 2 - 4 days depending on the destination.
  • When calculating delivery times, UPS and FedEx do NOT count the day of shipping as a day. So if you selected 2nd Day Air, and your packages shipped on Monday then Tuesday is the 1st day and Wednesday is the 2nd day (day of delivery). 

*FedEx Smart Post is a new delivery option that utilizes the efficiencies of both the USPS and FedEx. The package is processed through the ground transportation system of FedEx, but is then delivered to its final destination by the USPS. You are able to track your package on www.fedex.com.

Shipping Times

Packages are typically shipped out within 1-2 business days (M - F) following receipt of the order. We will contact you if there are any issues with your order. You will receive a shipping confirmation by email once your package has shipped.

Remember that USPS Delivery Confirmation is NOT a tracking # and the USPS quite often only scans the package once it has been delivered. The USPS site may have limited information, if any, about your package. The USPS just has not scanned it into the mail stream - and may not until they deliver it to you, as they are not required to scan it until they deliver it.

If you have questions about your order, or when it was shipped, please email us and we will do our best to help you locate it.

However, once your package has been shipped, we are not responsible for it. PLEASE purchase insurance, as we are NOT responsible for damaged, lost or misdirected packages. We cannot guarantee how quickly the USPS/FedEx will deliver your package to you.

International Shipping

We will ship to virtually any address internationally; however, there are some specific brands that cannot be shipped internationally. We ship via FedEx or United States Postal Service International.

You will be charged discounted shipping charges at check out based on the weight of the purchase and have several delivery speed options. We do insure all international packages against loss or damage at no additional charge.

Tracking #s are not available for International shipments, instead you will receive a customs #.

You are responsible for all duty and customs fees in your country of residence. These are not included in our shipping quote!

Packaging

In an effort to be as green as possible, we recycle and reuse shipping boxes as well as utilize EcoEnclose polymailers, which are biodegrable and compostable.

Out of Stock/Backorders

We make every effort to keep an accurate online inventory of our store. However, occasionally an item may oversell due to a walk-in customer or phone order. When this occurs, a substitution may be made if items are very similar, or we may contact you by phone/email to allow you to make a substitution. If a substitution is not available, we may cancel or backorder the out of stock item and ship the remainder of your package. Your backordered item will be shipped out as soon as possible at no additional shipping cost to you.

Refused Packages/Insufficient Address

Items that are refused, "returned to sender" or lack sufficient address information to be delivered (unless our error), will be processed like a return, including any restocking fees and all applicable shipping costs (initial and return) will be deducted.

Order Changes and Cancellations

Due to our fullfillment process, we are unable to make changes or cancel orders once they have been placed. If you need to make changes, please contact us. If your order has not entered the shipping process, we will try to help! If we are unable to adjust your order, you are welcome to return any items that you do not want per our above return policies. If we are able to cancel your order, a 5% restocking fee will be applied.

Received the Wrong Item / Missing Items 

We do our best to double check packages, but occasionally we do make a mistake. If you have received the wrong item or are missing any items, you have 14 days from the day of receipt to email us us so that we can correct the issue for you. 

Warranty/Defective Items

Although both the manufacturer and our shipping staff attempt to check each item for any defects, occasionally items may have a defect. Defective products are usually exchanged or repaired directly by the product manufacturer. If you are not sure how to contact the manufacturer of the product you purchased, please email us

updated 5/11