Although both the manufacturer and our shipping staff attempt to check each item for any defects, occasionally items may have a defect. Defective products are exchanged or repaired directly by the product manufacturer. If you are not sure how to contact the manufacturer of the product you purchased, please email us.
Received the Wrong Item / Missing ItemsWe do our best to double check packages before they ship, but occasionally we do make a mistake. We are sorry! If you have received the wrong item or are missing any items, you have 14 days from the day of receipt to email us so that we can correct the issue for you. If the error is our fault, we will provide you a postage paid label to return incorrect items and reship the correct items.
Sales/Special Discounts/Special Promotions
Sales, special discounts and special promotions are not able to be combined with each other for a single purchase. Coupons, including referral coupons, may not be used on sale or clearance merchandise.
Order Changes and Cancellations
Due to our order fulfillment process, we are NOT able to cancel or make any changes to your order.
Cancellations of custom, preorders or special orders will be assessed a 15% cancellation fee.
Out of Stock and Backorders
We make every effort to keep an accurate online inventory of our store. However, occasionally an item may oversell due to a walk-in customer or phone order. When this occurs, a substitution may be made if items are very similar, or we may contact you by phone/email to allow you to make a substitution. If a substitution is not available, we may cancel or backorder the out of stock item and ship the remainder of your package. Your backordered item will be shipped out as soon as possible at no additional shipping cost to you.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Mom's Milk Boutique reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card/paypal account charged. If your credit card/paypal has already been charged for the purchase and your order is cancelled, Mom's Milk Boutique will issue a credit to your credit card/paypal account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Mom's Milk Boutique's Return Policy.